TANZILA
Customer Support & Operations Specialist
Overview
$3.73/hr · Full Time (9hr/day)
Education:
Master of Computer Science (M.Sc) - Computer Security
Last Active:
Joined:
November 12, 2026
Profile Description
Organized and tech-savvy professional with 4 years of experience in remote operations, administrative coordination, executive support, and technical support. Holds a Master's degree in Computer Science (Computer Security) from EPITA, France, with proficiency in Microsoft 365, Google Workspace, and technical troubleshooting.
Skills
Python
Less than a year
C++
Less than a year
Java
Less than a year
Computer Security
2 years
Technical Support (Tier 1 & 2)
2 years
Active Directory
2 years
ITSM Tools (ServiceNow, JIRA)
2 years
SQL & NoSQL
3 years
Network Security
2 years
Remote Operations Coordination
2 years
Technical Documentation
3 years
Software Testing
2 years
Experience
PT New Time IT Services
Customer Support & Operations Specialist (Remote)
March 2026 – October 2026
Coordinated remote operational activities, recruitment of field collectors, and verified business information with 94.50% accuracy while maintaining 99% SLA compliance.
PIXMANIA
Customer Service Representative
October 2024 – June 2025
Managed professional customer communications regarding online orders and delivery, investigated issues, and maintained accurate customer records.
SUEZ SE
Technical Assistant in Infrastructure Support (SAP CC)
July 2023 – May 2024
Provided Tier 1 and Tier 2 technical support for 300+ users, supporting Microsoft 365 and Active Directory with over 95% SLA adherence.
GaoTek
Team Leader of HR and Logistics Department (Remote)
July 2022 – March 2023
Coordinated daily remote team activities, assisted with recruitment and onboarding, and maintained employee databases.
The City Bank Limited
IT Intern
December 2021 – March 2022
Assisted in maintaining network hardware and security systems for 250+ users and resolved Tier 1 connectivity and access incidents.
Education
Master of Computer Science (M.Sc) - Computer Security
EPITA - École Pour l'Informatique et les Techniques Avancées
2022 - 2024
Bachelor of Science (B.Sc) - Computer Science and Engineering
Bangladesh University of Business and Technology (BUBT)
2017 - 2021
Client Reviews
Basic Information
Gender
Female
Location
Resume
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Tests
DISC Score
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