Farhin
Front Desk Agent
Overview
$1.16/hr · Full Time (7hr/day)
Education:
Diploma in Hotel Management
Last Active:
Joined:
October 26, 2026
Profile Description
Graduated from Le Cordon Bleu Malaysia with extensive experience as a Front Desk Agent in the luxury hospitality industry. Adept at providing exceptional guest experiences within Forbes 5-Star rated hotels, specializing in guest service management and customer relations.
Skills
JavaScript
Less than a year
Opera PMS
4 years
Guest Service Management
4 years
Front Office Operations
4 years
Revenue Generation & Sales
1 years
Night Audit
1 years
Customer Relations
5 years
POS & Cashier Skills
4 years
Reservations Management
3 years
Telemarketing
2 years
Administrative Skills
5 years
Experience
Grosvenor House, A Luxury Collection Hotel
Front Desk Agent
November 2024 – January 2026
Undertake all front desk service duties including check-ins, guest inquiries, reservations management, and payment processing using hotel management software.
Queen Elizabeth 2, Managed by ACCOR
Receptionist
November 2023 – October 2024
Administered check-ins/outs, processed payments, performed night audit accounting tasks, and coordinated third-party services like airport transfers.
Radisson Blu Chattogram Bay View
Lobby Ambassador
September 2022 – September 2023
Provided detailed information on hotel outlets and local area amenities, resolved guest concerns, and coordinated with various departments to meet guest needs.
Doreen Hotels & Resorts Dhaka / Crowne Plaza Dhaka Gulshan
F&B Sales Executive
August 2021 – August 2022
Generated revenue through selling hotel products, managed corporate accounts, conducted market research, and performed price negotiations.
Doreen Hotels & Resorts Dhaka / Crowne Plaza Dhaka Gulshan
Guest Service Agent
March 2021 – July 2021
Handled front desk duties, check-ins/outs, payment processing, and resolved guest conflicts.
Paperfox Limited
Client Executive
February 2015 – January 2016
Handled inbound calls, updated customer databases, resolved customer requests, and maintained company code of conduct.
Education
Diploma in Hotel Management
Sunway University, Malaysia
2017 - 2020
Higher Secondary School Certificate
Ispahani Public School & College, Bangladesh
2012 - 2014
Secondary School Certificate
St. Scholastica's Girls' High School, Bangladesh
2002 - 2011
Courses
Front Office Internship
Le Meridien Kuala Lumpur
February 01, 2020
Photography
Pathshala South Asian Media Institute
January 01, 2014
Hospitality Training
Le Cordon Bleu Malaysia
Not specified
Client Reviews
Basic Information
Age
30
Gender
Female
Location
Resume
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Links
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Tests
DISC Score
Language