Assistant Manager (Accounts & Operations)

TripTivo (Travel Agency)

Assistant Manager (Accounts & Operations)

July 2025 – January 2026

• Team & Operations Leadership: Led daily operations for a 4-person team, managing 20–30 air ticket bookings per month and coordinating bookings, reissues, cancellations, refunds, and visa files from start to finish. • Air Ticketing & Accuracy: Issued, reissued, voided, and refunded air tickets using Sabre GDS, maintaining an error-free record of ticketing transactions. • Accounts & Reconciliation: Collected customer fees, performed monthly bank reconciliations, maintained transaction records, and supported the preparation of monthly financial statements. • Reporting & Documentation: Prepared daily and periodic operational and financial reports to keep management informed about business activities and financial transactions. • Customer & Coordination: Coordinated with customers, suppliers, and team members to resolve service issues, follow up on pending tasks, and ensure timely completion of operational activities.

First Security Islami Bank PLC

Trainee Assistant Officer

March 2024 – January 2025

• Account Opening & KYC: Opened and managed 80 to 140 customer accounts per month with full KYC and customer data verification, including account maintenance and closures. • Customer Service: Served 30 to 50 clients daily at the branch and worked with colleagues to complete pending documentation. • Remittance Processing: Disbursed 15 to 20 PIN-based remittances per month, checking every detail for accuracy and secure payout. • Banking Transactions: Processed cheques, cheque clearing, debit cards, pay orders, and fund transfers. • Compliance & Records: Kept transaction records and supporting documents in line with internal procedures, KYC requirements, and regulatory standards. • Team Coordination & Follow-up: Worked closely with branch colleagues to resolve customer issues, complete pending documentation, and support the timely delivery of banking services.

MAFS Builder (Pvt.) Ltd

Assistant Accountant

August 2023 – March 2024

• Installment Collection Follow-up: Followed up on monthly installments with 100 to 150 clients, helping reduce outstanding dues. • Client Account Records: Maintained records for 100+ client accounts, updating installment payments and payment status regularly. • Vouchers & Financial Records: Prepared and maintained debit/credit vouchers, financial records, and supporting financial documents to support day-to-day accounting activities. • Financial Reporting: Helped prepare internal income statements and reports for management. • Inventory & Warehouse: Tracked construction material stock and warehouse records. • Site Wage Records: Maintained day-labor headcount and weekly wage payment records for workers across 3 Construction sites.

VIVO Bangladesh

VIVO Brand Advisor (Sales)

October 2021 – November 2022

• Sales Performance: Sold 50 to 90 smartphones per month, reaching 70% to 130% of the monthly target. • Product Promotion: Promoted new smartphone launches and helped customers choose models that matched their needs. • Dealer Management: Managed relationships with smartphone dealers in South Jatrabari, coordinating product availability and payment schedules. • Stock Monitoring: Tracked stock of 6 models with colour variants daily to avoid stock-outs on new launches. • Customer Service: Served 8 to 10 customers daily, handling queries and basic after-sales support.

MBA in Accounting

SK. Burhanuddin Postgraduate College (National University)

- - 2020

BBA in Accounting

SK. Burhanuddin Postgraduate College (National University)

- - 2018

Certificate in Digital Accounting with QuickBooks

Coders Trust Bangladesh & Grameenphone Academy

July 01, 2026

Project-Based Excel Training / Certificate in Excel

Grameenphone Academy

September 01, 2026