FAISAL
Customer Experience Associate
Overview
$2.33/hr · Full Time (8hr/day)
Education:
BSc. (Hons) in Mathematics
Last Active:
Today
Joined:
October 14, 2026
Profile Description
Dedicated and hardworking professional with a strong background in customer experience, business operations, and management. Proven expertise in handling real-time customer queries, data management, and large-scale volunteering events with magnificent analytical skills.
Skills
CRM
2 years
Customer Experience
2 years
Data Management
2 years
Business Operations
2 years
Event Management
2 years
Public Speaking
2 years
Analytical Skills
2 years
Teamwork
2 years
Adaptability
2 years
Compliance Tracking
1 years
Experience
BKash Limited
Customer Experience Associate (Digital Service Live Chat)
September 2024 – Present
Resolving real-time queries on transactions and app features via Live Chat. Maintaining high CSAT and FCR through accurate and prompt support. Escalating technical bugs and fraud risks via CRM tools.
1st Aide Home Care Inc
EVV Coordinator
June 2026 – September 2026
Coordinated Electronic Visit Verification (EVV) operations for U.S. healthcare clients, ensuring accurate visit tracking and compliance. Communicated with caregivers and internal teams to resolve scheduling and timesheet issues.
Baatighar (Bishwa Shahitto Kendra)
Sales Executive (Data Entry)
February 2023 – September 2023
Managed book database and publisher resources for website updates.
Bangladesh Bureau of Statistics (Under MyOL Outsourcing Ltd.)
Call Center Officer
May 2022 – June 2022
Coordinated with field workers and provided national data collection support.
Education
BSc. (Hons) in Mathematics
National University
2019 - 2023
HSC (Science)
Govt. Mohammedpur Model College
- - 2018
SSC (Science)
Govt. Science College attached High School
- - 2016
BSc in Mathematics
New Model Degree College and University
2019 - 2023
CGPA: 2.99
Client Reviews
Basic Information
Age
25
Gender
Male
Location
Dhaka, BangladeshResume
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