TANZIBUL
CUSTOMER SUCCESS SPECIALIST
Overview
$3.26/hr · Full Time (8hr/day)
Education:
Bachelor of Industrial & Production Engineering
Last Active:
Yesterday
Joined:
October 13, 2026
Profile Description
Significantly experienced in customer-oriented environments, leveraging expertise to optimize processes and deliver innovative customer solutions that meet business objectives. Proven track record in reducing churn and driving retention strategies.
Skills
Customer Success Management
2 years
Process Optimization
3 years
CRM Tools
2 years
Data Analysis
3 years
Automation Tools
2 years
Churn Reduction
2 years
Production Planning
2 years
Jira
2 years
Customer Research
2 years
AI Proficient
1 years
Experience
Eagle 3D Streaming
Customer Success Specialist
April 2025 – Present
Developed Customer Health Index (CHI) to track usage and churn. Implemented preventive churn-reduction strategies resulting in a 2% decrease in monthly churn. Led development of an advanced automation system of error-logs to predict dissatisfaction.
Premium & Collectibles Trading LTD
Project Engineer
January 2023 – October 2024
Managed client expectations and relationships. Prepared detailed reports for senior management and conducted growth analysis on key business metrics. Collaborated with supply chain for procurement operations.
Fakir Apparels LTD
MTO (Planning & Co-ordination Executive)
February 2017 – August 2022
Responsible for day-to-day production planning and follow-up. Focused on reducing customer order lead time and meeting S&OP targets in collaboration with sales and marketing.
Education
Bachelor of Industrial & Production Engineering
RUET
2017 - 2022
Courses
Customer Health Coaching
SAAS Academy
Not specified
An Introduction to Human Experience Management (HXM)
SAP
Not specified
Client Reviews
Basic Information
Age
27
Gender
Male
Location
Dhaka, BangladeshResume
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DISC Score
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