Md.
IT Administrator/ Operations & Automation Lead
Overview
$9.31/hr · Full Time (8hr/day)
Education:
Master of Cyber Security
Last Active:
Today
Joined:
September 07, 2026
Profile Description
Operations, AI Automation, and Systems professional with 4 years of experience. Expert in translating leadership priorities into practical workflows, automation systems, and scalable operational execution using n8n, Power Automate, and OpenAI API.
Skills
JavaScript
3 years
PHP
3 years
N8n
3 years
Power Automate
3 years
OpenAI API
2 years
Microsoft 365 / Azure
4 years
Python
3 years
REST APIs & Webhooks
3 years
SIEM (Wazuh, ELK)
2 years
CRM Automation
2 years
Active Directory
4 years
ISO 27001
2 years
Experience
Smart Outsource
IT Administrator/ Operations & Automation Lead
February 2025 – Present
Executing operational priorities for a 60+ member distributed team. Building AI-enabled workflows using n8n and OpenAI API, implementing secure infrastructure via Intune, and designing executive dashboards.
ICT Centre, Bangladesh University of Professionals (BUP)
Assistant Programmer
October 2022 – February 2025
Managed automation and identity workflows for 8,000+ M365 users. Led a 19-member IT support team and improved ICT ticketing SLA performance from 70% to 95%.
COBAIT Bangladesh
Jr. Support Engineer
June 2022 – October 2022
Maintained 500+ servers and endpoints for 30+ global clients. Automated system checks and monitored security using Wazuh and ELK.
Education
Master of Cyber Security
Bangladesh University of Professionals (BUP)
2024 - Present
Bachelor of Science (B.Sc.) in Information & Communication Engineering (ICE)
Bangladesh University of Professionals (BUP)
2017 - 2022
Higher Secondary Certificate (HSC)
Jhenidah Cadet College
— - 2016
Secondary School Certificate (SSC)
Jhenidah Cadet College
— - 2014
Courses
Advanced Blockchain Training & Internship
LICT Bangladesh & Hongkong Blockchain Society
January 01, 2019
Certified Network Security Specialist (CNSS)
ICSI, UK
Not specified
Cyber Autopsy Basics and Hands-On
Basis Technology
Not specified
System Administration & IT Infrastructure Services Certification
Coursera
Not specified
Certified in Microsoft: Word, Excel, Outlook
Edx
Not specified
Client Reviews
Basic Information
Age
29
Gender
Male
Location
Dhaka, BangladeshResume
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