Saki
Technical Support Agent & QA Associate
Overview
$2.79/hr · Full Time (8hr/day)
Education:
Bachelor of Science in Computer Science
Last Active:
3 weeks ago
Joined:
August 04, 2026
Profile Description
Customer-focused Technical Support & QA Associate with experience supporting SaaS products and troubleshooting technical issues. Skilled in manual testing, bug reporting, and coordinating with cross-functional teams to improve user experience and product stability.
Skills
JavaScript
Less than a year
Python
Less than a year
Manual Testing
1 years
SaaS Product Support
1 years
Jira
1 years
Shopify Customization
1 years
WordPress
1 years
SQL
1 years
Postman
1 years
STLC/SDLC
1 years
Technical Documentation
1 years
Experience
Zepto Apps
Technical Support Agent & QA Associate
August 2025 – Present
Performs manual and regression testing for Shopify apps, reports bugs, and provides technical support via live chat and email.
Leadswin Limited
Executive, Technical Support Engineer
October 2024 – March 2025
Resolved backend data issues, customized WordPress sites, provided EMS product support, and created product video tutorials.
Education
Bachelor of Science in Computer Science
East West University
2019 - 2024
Higher Secondary School Certificate
Mohammadpur Govt Collage
2017 - 2018
Courses
Manual Testing
Ostad
June 01, 2024
Client Reviews
Basic Information
Age
26
Gender
Male
Location
Dhaka, BangladeshResume
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Tests
DISC Score
Language