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Kashfia

Delivery Manager

ID Verified
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AI Overview

Generated by AI

This Delivery Manager possesses six years of experience in cross-functional team management and the implementation of Agile methodologies. They offer three years of specialized experience in AI project management and hold an MBA in International Business & Marketing.

Overview

$8.85/hr · Full Time (7hr/day)

Education:

MBA – International Business & Marketing

Last Active:

August 04, 2026 (17 days ago)

Joined:

August 04, 2026

Profile Description

Service Delivery & Operations Leader with 15+ years of experience driving client delivery, operational excellence, and cross-functional leadership across content marketing, AI, SaaS, telecom, and enterprise technology. Proven success building scalable delivery frameworks and managing strategic client relationships for international organizations.

Skills

Agile methodol...

6 years

Ai project man...

3 years

Cross function...

6 years

Risk managemen...

5 years

Stakeholder ma...

6 years

Program Manage...

3 years

Service Delive...

6 years

Agile/Kanban/S...

6 years

Technical Prog...

3 years

Capacity & Res...

6 years

KPI & SLA Mana...

6 years

Risk & Escalat...

6 years

AI Workflow Au...

4 years

PMO Leadership

3 years

Process Design...

5 years

Experience

Incepta Solutions

Delivery Manager

October 2023 – June 2026

Owned end-to-end delivery for 5+ concurrent client projects ($100K–$1.5M budgets). Led product strategy for an enterprise AI platform leveraging LLMs and defined autonomous document processing workflows.

Grameenphone

Senior Scrum Master – MYGP Application

April 2023 – March 2024

Facilitated Agile ceremonies for a 45+ engineer organization delivering the MYGP app (20M+ MAU). Managed a 15-person QA group and tracked key delivery metrics.

Infolytx Inc.

Associate Manager – Service Delivery / Project Manager

May 2020 – March 2023

Delivered retail and medical platforms, managed engineering teams, and supported CEO/CTO through RFP and proposal phases.

Welcome (formerly NewsCred)

Content Operations Specialist / Analyst

November 2013 – February 2020

Automated freelancer onboarding and managed relationships with global publishers like Reuters and Bloomberg. Led cleanup of 13,000+ content feeds.

Peace Research Institute Oslo (PRIO)

Research Data Analyst

December 2011 – October 2013

Collected and analyzed large research datasets to support international peace and conflict studies.

Ektoo Limited

Assistant Manager – Accounting / Administrative Assistant

April 2009 – November 2011

Managed accounting, administrative, and operational functions, supporting financial reporting and compliance.

Education

MBA – International Business & Marketing

University of Bedfordshire

Not specified

BBA – Finance & HR Management

Independent University, Bangladesh

Not specified

Courses

Certified ScrumMaster® (ACSM®)

Scrum Alliance

April 01, 2022

Certified Agile Leader® 1

Scrum Alliance

April 01, 2021

Certified Scrum Product Owner® (CSPO®)

Scrum Alliance

August 01, 2020

Certified ScrumMaster® (CSM®)

Scrum Alliance

January 01, 2015

User Experience Design Principles

Userhyb

December 01, 2015

Client Reviews

Basic Information

Age

38

Gender

Female

Location

Dhaka, Bangladesh

Resume

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Links

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Tests

IQ—
English ProficiencyC2

DISC Score

Dominance70
Influence80
Steadiness100
Compliance90

Language

English:C2 Mastery